Chief value Officer and Impact Assessor: competencies, tools, and technologies for new organizational roles

The crisis of the welfare model, the Italian reform of the so-called “third sector,” organizational hybridizations, and the cultural change concerning social responsibility, especially after the Covid-19 pandemic, always led more and more organizations to measure their social and environmental impact. Therefore, they highlight some intangible capitals (intellectual, social, human, and natural) and need new figures that transversally relate to all the functions to guide and evaluate the change they brought in their environment. The Chief Value Officer and the Impact Assessor have objectives, tasks, and competencies, recently defined, trained, and certified, thanks to a collaboration among a school, a service company, and an international body. In this paper, I try to explain how these two new roles can be placed within organizations and how a technological tool can help identify the aptitude of current collaborators to play them; otherwise, the tool can facilitate external recruitment