La dimensione emotiva nelle pratiche della comunità on line per le organizzazioni

This paper proposes a methodology for using social media tools in online community of practices, through a cross-reading with the emotional dimension which is one of the key motivation aspect in the widespread use social media. We consider the tools for shared contents construction (content publishing, interactive environments and wikis) and the tools for content negotiation (cross comments, blog, forum and whiteboard). The proposed methodology uses the communities of practice theoretical (Lave, Wenger) in relation with the approach of David Goleman to the relationship between learning and emotional dimensions: self-awareness, self-domain, motivation, empathy and social skills.